Cancellation and Refund Policy

CANCELLATION PROCESS

You may cancel your order within 24 hours from the time of order placement. To cancel your order, please send an email to cc@tweens.in with its order Id in the subject line for reference.

In an extreme case, tweens.in. may cancel orders for any reason like the product(s) is out of stock and there are no plans of restocking it, pricing errors/credit card payment is declined by bank or the pin code is not serviced by any of our courier partners. Our team will call you and notify you on the same by email or by call.

CANCEL AN EXCHANGE REQUEST:

All you need to do is call us at +91-9650010554 and cancel the exchange request.

RETURN POLICY

We have simple 15 Days return policy.

At Tweens.in, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll either send a replacement product or process a refund/credit note for you upon receipt of returned products.

To be eligible for exchange or return, the products should not be used, washed or dirty (all tags attached) Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.

Replacement products will be typically shipped within 4 working days of receiving the returned products. Refunds will be processed within 2-3 working days and will reflect back in your account in 7-10 working days. For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). NEFT refunds will be credited to your account in 3-4 business days.

In most cases, we will have the products picked up from your place within 48 hours of your call.

In case, Reverse Pickup is not available in your area, you may send us the products through any courier service including Speed post. We will reimburse Rs. 75 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.

Note: Exchange of product(s) is entertained only once.

Returns Procedure

Ensure the items you would like to return meet our guidelines: 

Step 1: Email us at cc@tweens.in or call us at 09650010554 to initiate a Reverse Pick-up Step.

2: Put the items with all tags attached in the package along with the original invoice.

Step 3: Seal the box ensuring that all sides are properly closed and keep it ready for our logistic partner to collect.

Step 4: Kindly email us the AWB or Reference number at cc@tweens.in

Our Address:

Belle Lingeries Pvt. Ltd.

Plot No.A-62. 2nd Floor, Jhilmil Industrial

Area, Behind Chintamani.

Delhi-110095

(Mon to Sat 10:00 am to 6:30 pm)

+91-9650010554

cc@tweens.in